Passenger Perception towards E-ticketing Services, Airline Industry

GAO-03-749 Airline Ticketing: Impact of Changes in the Airline Ticket Distribution Industry

Passenger expectations and airline services: a Hong Kong based study

The airline industry is undergoing a very difficult time and many companies are in search of service segmentation strategies that will satisfy different target market segments. This study attempts to identify the service dimensions that matter most to current airline passengers. The research measures and compares differences in passengers’ expectations of the desired airline service quality in ...

Robust Passenger Oriented Airline Scheduling

In scheduled air transportation, airline profitability is influenced by the airline's ability to construct flight schedules. To produce operational schedules, airlines engage in a complex decision-making process, referred to as airline schedule planning. Because it is impossible to simultaneously solve the entire airline schedule planning problem, the decisions required have historically been s...

Or in Airline Industry or in Airline

Next to fuel costs, crew costs are the largest direct operating cost of airlines. Therefore much research has been devoted to the planning and scheduling of crews over the last thirty years. The planning and scheduling of crews is usually considered as two problems: the crew pairing problem and the crew assignment (rostering) problem. These problems are solved sequentially. In this paper we foc...

Airline passenger misconduct: management implications for physicians.

OBJECTIVE The history and etiology of airline passenger misconduct are discussed and relevant medico-legal and management implications reviewed. METHOD The medical literature was reviewed and supplemented with internet searches for relevant information. Organizations including the Federal Aviation Administration, International Air Transport Association, Transportation Safety Board of Canada, ...